STRATEGY & PLANNING
“Change before you have to.”
Management science tells us that change is difficult. Strategic and executional needs depend the extent (limited to radical) and nature (core to periphery) of your desired change.. Sometimes, there is work to be done even before a transformation is conceived. Is there a clear business case for change? Are the right resources available? Are the right people involved? Has there been cross-functional input? Are the right human processes in place to support any technological change? Have you processed learnings from previous transformation victories? What are your people saying about the state of things--and why? These are examples of diagnostic questions that are a part of our initial process and discussions about your strategic needs.
There are a number of effective tools and techniques that we employ to clarify your business case, diagnose problems, and plan for known and unknown risks to your change project. QDA*, interviews and interview coding, surveys, social networking analysis, and insight analytics are a few examples of techniques we commonly use singularly or in combination. The process begins with an informal and discreet conversation about your project needs, realities, and where you want to be.
TACTICAL EXECUTION & RESULTS
“However beautiful the strategy,
you should occasionally
look at the results.”
We don't deliver out-of-box solutions. Too often, change practitioners forge solutions that fit into change models but do not reflect leadership styles (directive, expert-based, educative, negotiating, participative, etc.) and on-the-ground business realities. Our transformation engineers use the ideas, tools, and techniques that stem from solid CM theories (in fact we're partial to meta-theories about change management). But, we are much more interested in meaningful, real-life results that drive success for your projects-- whether they are just beginning or at-risk. Since we are a selective, boutique firm we are obsessed with achieving the right results for the right engagements in a very cost-effective manner.